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How to Fix Teams Status Missing in Outlook After Recent Update? – Try These Fixes

Ritu Roy | fix How to's Outlook Software Technology | 5 minutes read | Modified on: 10-06-2025
teams status in outlook not showing

When Outlook fails to display Microsoft Teams status, it can disrupt communication, complicate meeting scheduling, and reduce overall productivity in the workplace. In this guide, we’ll walk you through the common causes behind this issue and how to resolve teams status missing in Outlook after recent update.

Microsoft Teams and Outlook are integral tools in the Microsoft 365 suite, designed to streamline communication and collaboration. A critical feature of their integration is presence synchronization, which ensures your availability status in Teams (such as Available, Busy, or In a Meeting) is visible in Outlook.

However, many users have experienced a recurring issue where Outlook no longer shows Teams presence either after a recent update or in older versions of Outlook. This guide will help you understand why Teams status may not appear in Outlook and how to restore proper syncing.

Why Isn’t Outlook Showing Teams Online Status?

If Outlook is not displaying the Microsoft Teams presence status, several technical and configuration-related issues could be the cause. Below are the most common reasons:

  • Teams and Outlook Must Be Running Together – For presence sync to function, both Microsoft Teams and Outlook need to be open and running simultaneously. If either app is closed or not fully launched, status information will not be visible in Outlook.
  • Teams Not Set as Default Chat Application – If Microsoft Teams is not configured as the default chat app under Office Settings, Outlook won’t know to retrieve presence data from Teams. This setting is essential for syncing statuses across Microsoft 365 apps.
  • Different Microsoft 365 Accounts in Use – Make sure you’re signed in to both Teams and Outlook using the same Microsoft 365 account. If different accounts are used, presence data may not sync correctly, resulting in missing status information.
  • Corrupted or Outdated Cache Files – Cached data can become corrupted over time, causing sync issues between Teams and Outlook. Clearing cache files for both apps often resolves such problems.
  • Firewall or Security Software Interference – Some firewalls or endpoint security tools might block background communication between Teams and Outlook. If the presence sync is being blocked, Outlook won’t display Teams status updates.
  • Disabled or Faulty Teams Meeting Add-in – The Microsoft Teams Meeting Add-in for Outlook enables key integration features, including status display. If this add-in is disabled, missing, or corrupted, Outlook won’t show Teams presence.
  • Outdated Versions of Outlook or Teams – Running outdated versions of either application may lead to compatibility issues. Ensuring both Teams and Outlook are updated can fix bugs and restore proper syncing.

How to Resolve Outlook Not Displaying Teams Status After Update

When Outlook stops showing Microsoft Teams’ presence (availability) status, it can lead to missed meetings, delayed responses, and reduced workplace efficiency. This issue is often caused by configuration mismatches or post-update glitches. Below are the proven solutions to restore status syncing between Teams and Outlook.

#1: Run Both Outlook and Teams Simultaneously

  • Teams’ presence syncing only works when both applications are running.
  • Make sure to close and reopen Outlook and Teams to reestablish the sync.
  • If Teams is closed or inactive, Outlook won’t fetch availability data.

#2: Set Teams as Default Chat App for Office

  • Open Microsoft Teams > go to Settings.
  • Under General, check the box for “Register Teams as the chat app for Office.”
  • Restart both Outlook and Teams for the changes to apply.

#3: Use the Same Microsoft 365 Account in Both Apps

  • In Outlook, go to File > Account Settings and confirm the logged-in email.
  • In Teams, click your profile > Manage Account, and ensure the email matches Outlook’s account.

#4: Enable Online Status in Outlook Settings

  • Open Outlook > go to File > Options > People.
  • Verify that the feature “Display online status next to name” is turned on
  • Click OK and restart Outlook.

#5: Enable Microsoft Teams Add-in in Outlook

  • Open Outlook > File > Options > Add-ins.
  • In the “Manage” dropdown, select COM Add-ins > Click Go.
  • Ensure the checkbox for Microsoft Teams Meeting Add-in for Microsoft Office is ticked.
  • Click OK to save.

Fixes for New Outlook Not Syncing Teams Status

If you’re using the New Outlook experience, and Teams status is not syncing, follow these steps:

#1: Use the Same Windows Profile for Outlook and Teams

  • Sign in to Windows using the same Microsoft 365 account linked to Teams and Outlook.
  • Check for conflicting Outlook profiles in Control Panel > Mail > Show Profiles.

#2: Clear Cached Data

  • Exit Teams completely.
  • Press Win + R, type %appdata%\Microsoft\Teams > delete all files inside.
  • Then go to %localappdata%\Microsoft\Outlook > delete OST/data files.
  • Restart both applications.

#3: Repair or Update Outlook

  • In Outlook, go to File > Office Account > Update Options > Update Now.
  • To repair:
    • Open Control Panel > Programs > Programs and Features.
    • Right-click Microsoft 365 > Change > Quick Repair or Online Repair.
  • Uninstall and reinstall Teams if necessary, then restart the system.

#4: Check Registry for IM Provider Settings

  • Press Win + R, type regedit, and open: HKEY_CURRENT_USER\Software\IM Providers
  • Ensure the value of DefaultIMApp is set to Teams.

#5: Add or Correct Registry Values for Teams

  • Navigate to: HKEY_CURRENT_USER\Software\IM Providers\Teams
  • Ensure these entries exist: “IMSupported”=dword:00000001 “ProcessName”=”Teams.exe”

#6: Register TLB Files for Teams

  • Locate uc.tlb and uc.win32.tlb under: %localappdata%\Microsoft\Teams
  • Open Command Prompt as Administrator and run: regtlib.exe “path\to\uc.tlb” regtlib.exe “path\to\uc.win32.tlb”
  • If regtlib.exe is not found, use PowerShell alternatives or install from official Microsoft tools.

Classic vs. New Teams & Outlook Sync Issues

  • If presence is missing in New Outlook, consider switching to Classic Teams, which supports more stable Outlook integration.
  • In New Teams, go to Settings > General and set it as the default chat app for Office.
  • If settings are missing, use Registry Editor or Group Policy to manually register Teams as the default IM provider.
  • New Outlook continues to roll out support for Teams presence, but if syncing fails persistently, revert to Classic Outlook until full feature parity is available.

Resolve Outlook Teams Sync Issues with a Trusted Conversion Tool

In some cases, corrupted or damaged OST files might be preventing presence data from syncing correctly. When manual fixes don’t help, consider using the CubexSoft OST to PST Converter to recover data and restore functionality.

Why Choose This Tool?

  • Supports conversion to 25+ formats including PST, PDF, EML, MBOX, and more.
  • Advanced filter options: date range, subject, sender/recipient, exclude folders, etc.
  • Helps recover damaged, oversized, inaccessible, or orphaned OST files.
  • Supports direct import to Outlook, Microsoft 365, Gmail, IMAP, Zimbra, and others.

Conclusion

In this guide, we’ve outlined both manual and advanced solutions to fix the issue of Outlook not showing Teams status, whether you’re on Windows, Mac, classic, or new versions of the apps. If syncing issues persist and your data is potentially corrupted, a reliable tool like CubexSoft OST Converter can restore functionality and help you regain visibility into Teams presence directly within Outlook.