Microsoft Exchange Information Store Service Not Starting – Error 0x8004010f

Admin | File Repair How to's | 2 minutes read | Last updated on February 8th, 2023,

Are you facing difficult time in dealing with crucial error (Error 0x8004010f) of Microsoft Exchange Information store? Then, in this situation, user is not able to initiate Exchange Information store in Exchange Server 2007 or Exchange Server 2010. Even, if you try to manually restart the services, then user will face the following error message:

This above-mentioned error is common indication that Microsoft Exchange store service is not starting. The Exchange 2007 Management pack for MS operations Manager constantly maintains a track of Windows Application log on the systems that are running on Microsoft Exchange Server 2007. It carries out the error events when Windows is not able to initiate exchange information store on the local system.

And there are chances that you may find an error in Application log Even Viewer:

Significance of the above Error Event

Possibilities of data loss is involved if not able to retrieve Exchange database files on Microsoft Exchange information store. The complete Exchange database files i.e. priv1.edb and pub1.edb of user mailboxes are stored in Exchange Server and if those files become inaccessible or get corrupt then the stored content would be at serious threat which may result in severe loss of data.

Reason of the Issue

When Microsoft Exchange Store Information service gets started, it will then look for default recipient policy in MS Exchange Server 2007 and 2010. The possible reason for the issue caused due to the presence of these two conditions:

  • Default policy replacement by custom email address policy.
  • Default policy deletion from E-mail Address Policies tab.


Before starting the resolution process, it is important to have the authority of local Administrator. Now execute the below steps carefully:

Step 1. Go to Start button of the system, search Run and enter the command Adsiedit.msc and click OK.

Step 2. From Action menu, go to the option Connect to and click on it.

Step 3. A box will display of “Select a well-known Naming Context”, just go to its Configuration option and press OK.

Step 4. Continue further by expanding the following command:

Step 5. Now go to email address policy and right-click on it to open Properties.

Step 6. Select purportedSearch from Attribute option. Here, confirm that the value is (mailNickname=*).

Note: If in case purportedSearch value is not mentioned as (mailNickname=*), change it in a manual way by implementing the following steps:

  • Click Edit option available on puportedSearch.
  • Go to Clear option, enter (mailNickname=*) in the Value box and click OK.

Step 7. Again go to Attribute and click msExchPolicyOrder and click Edit.

Step 8. Go to Clear and enter 2147483647 in Value box and double-click on OK button.

Step 9. Exit from Active Directory Services Interface (ADSI) Edit.

Step 10. Again start the server that is running Microsoft Exchange Server.

Alternative Approach

If you are not successful in implementing the above manual steps to resolve the error:

“Microsoft Exchange Information Store Service Not Starting – Error 0x8004010f”, then it is recommended to go for cost-effective and effortless third party solution.