How to Resolve ‘The Microsoft Exchange Information Service in your Profile is Missing the Required Information’ Error in Outlook?

Ritu Roy | fix How to's Outlook | 6 minutes read | Modified on: 01-07-2024
The Microsoft Exchange information service in your profile is missing the required information’ Error in Outlook

Summary: The issue ‘Microsoft Exchange information service in your Outlook profile is missing the required information error’ can happen due to several possible reasons. You can fix the issue and get connectivity back between your Exchange Server and Outlook by using the methods outlined in this post. Additionally, you will discover how to convert an OST file to a PST file, which will enable you to retrieve every email item from an inconsistent, damaged, or orphaned OST file.

Users of Microsoft Outlook have reported seeing an error message when configuring or editing an Outlook profile that is linked to an Exchange server. The error message in its whole says,

Outlook cannot log on.” Verify that you are connected to the network, that the server and mailbox names you are using are right. The necessary data is missing from the Microsoft Exchange information service in your profile. Make sure you are utilizing the appropriate Microsoft Exchange information service by making changes to your profile.

This error could have multiple reasons, such as:

  • Problems with the internet or network, such as VPN security and authentication
    tainted profile information
  • Exchange Server problems, like outages or configuration modifications
  • Account misconfiguration, such as incorrect or outdated server information
  • Registry issues in Windows or outdated Outlook

The steps to troubleshoot and fix the Outlook problem “The Microsoft Exchange information service in your profile is missing the required information” are covered in this article.

Solutions to Fix Error “Microsoft Exchange information service in your profile is missing” in Outlook

To successfully fix and resolve the error, follow the below methods in the specified order. The information for your profile is not fully contained in the Microsoft Exchange information service.

#1. Verify the status of the server, network, and internet connections.

First, make sure the internet is connected to your system. Verify that your network and internet are connected. In order to fix problems with networks, you can:

  • Turn the router back on.
  • Link the Ethernet cord again.
  • On a Windows computer, reset your network adapter.
  • Ascertain and verify DNS. Check to see if they are pointing to public DNS addresses like and

Next, launch a browser and go to any website. This aids in network connection verification.

Next, use the web browser to access the Outlook Web App gateway. This will assist you in determining whether or not the mailbox server is accessible and online. If not, either contact the administrator or wait and try again later.

#2. Check your Updates

Verify that Windows and Outlook are both using the most recent updates. Use these procedures to verify and upgrade Microsoft Outlook:

  • Select File > Office Account > Update Options when Outlook is open.
  • Select Update Now from the list of available alternatives.
  • In the event that an update is available, Outlook will launch a wizard and download the most recent versions.

Administrator access to the Exchange Server is required in order to download and install updates on the system. You can request that your administrator check for and install any available updates if you don’t have access.

In addition, we advise you to check for and install Windows Updates since they also include security updates and bug fixes for Microsoft Office programs like Outlook. Installing updates for Windows requires

  • Just select Windows Update from the Settings menu, then click Check for Updates.
  • Install the updates and restart the computer if they are available.

Launch Outlook after that. If the error was brought on by a defect in Windows OS or Microsoft Office (including Outlook), it has to be corrected.

#3. Disable Ads-Ins

Such errors have been known to be caused by incompatible or malfunctioning add-ins, which also affect Outlook functionality. Take the following actions to resolve the third-party add-ins interfering with Outlook’s functionality:

  • Using Task Manager, end all open windows in Outlook.
  • To start Outlook in safe mode, then enter Windows + R, type Outlook.exe /safe, and then click OK or press the Enter key.
  • If Outlook safe mode does not display this error, it may be the result of add-ins. To resolve the problem, turn off the add-ins. To accomplish this, select File > Options > Add-ins in Outlook Safe Mode, then press the Start button.
  • Click OK after unchecking every add-in. All of the add-ins from standard Outlook will likewise be disabled by doing this.
  • Now exist the Outlook’s safe mode and launch the program normally.

Restart Outlook and activate each add-in individually to identify and eliminate the problematic one. Until the error message “The Microsoft Exchange information service for your profile does not contain all of the information” appears, keep doing this. After that, delete or uninstall the add-in that you just activated in order to see this error notice.

#4. Launch the Microsoft Recovery and Support Assistant.

To find and fix problems with Microsoft programs, such MS Office or Outlook, Microsoft offers a diagnostic tool. To troubleshoot and fix the connectivity issues, use the Microsoft Support and Recovery Assistant (MSARA) program. The actions to take are as follows:

  • Install the Microsoft Support and Recovery Assistant tool after downloading it.
  • Launch it after installation.
  • Select Outlook from the list of alternatives.
  • Outlook keeps displaying “Disconnected” or “Trying to Connect.”
  • After choosing Yes, click Next.

To fix the Outlook disconnected from the Exchange Server issue, make the recommended modifications.

If you utilize M365 apps on your desktop and are utilizing Microsoft Exchange Online or Microsoft 365, select Office & Office Apps in the MSARA tool to resolve the problem.

#5. Create New Outlook Profile

NOTE: Before starting the process, backup your important and original Outlook data (OST) file. Located at C:\Users\UserName\AppDataLocal\Microsoft\Outlook\ is the default OST file. Simply copy and paste it somewhere safe.

If fixing the MS Outlook account fails to fix the error, you can make a new profile that help to resolve the underlying problems. Here are the steps:

  • Navigate to User Accounts in the Control Panel and select Mail.
  • Click the Show Profiles button in the Mail Setup dialog box.
  • Choose the troublesome profile from the list of available profiles, then click Remove. Verify the removal in order to remove it from Outlook.
  • To create a new profile, click Add, enter any name for this profile, and then click OK.
  • Configure your email account in the new profile by following the instructions provided by the sign-in wizard.
  • Lastly, if there are many profiles, make the new profile the default. Simply check the box for “Always use this profile” and press Apply > OK.

After reading this, remember to check your mailbox. It’s probable that some of the emails or modifications you had in the previous OST won’t be accessible in this one. In these situations, get CubexSoft OST Converter, install it, and utilize it. With the help of this sophisticated OST to PST converter application, you can save mail items—like emails, contacts, and attachments, etc. from orphaned, unusable, or partially damaged OST files to a fresh, healthy Outlook importable PST file. In order to restore mail items, you can use the Outlook Import Export wizard to import this PST file containing your mail items into the new OST. Additionally, you can export every email item from the OST file straight to Live Exchange Server and office 365 using this software.

Let’s Sum Up!

The problem “The Microsoft Exchange information service in your profile does not contain all the information” not only seriously impedes your workflow, but if left unattended, it can also result in downtime that could cause loss of money and reputation. You don’t need to be an expert in technology to solve the problem if you follow the steps outlined in this essay.