[Query Solved] “There are more items in this folder on the server. Click here to view more on Microsoft Exchange”?

Ritu Roy | File Repair fix Forensics How to's Outlook Software Technology | 4 minutes read | Last updated on February 9th, 2023,

The troubleshooting procedures to resolve the error message are described in this blog post: “There are more items in this folder on the server. Click here to view more on Exchange Server using Microsoft Outlook.  The error happens when Outlook is set to a setting other than “All,” which prevents older items from being downloaded to the local cache and instead stores them on the server. Online mode can be enabled, the Mail to keep offline setting can be changed to “All,” the internet connection can be checked, the group policy can be updated, and the OST file can be recreated, among other options. The blog gives detailed directions for each solution, so continue reading.

From the Exchange Server, Microsoft Outlook downloads emails, attachments, calendars, etc. for local caching (OST file). When attempting to retrieve earlier emails, you can see the “There are more items in this folder on the server” issue. The entire message appears as follows:


Searching in your Inbox folder for a popular term will help you confirm this further. You might see this text at the bottom:

Showing recent results… More

When you select “More,” Outlook retrieves relevant items from the Exchange Server, even if they may not be available.

Continue reading to learn the reasons behind this message and how to fix it.

Reasons for this Error

You’ll see this error if the Cached Exchange mode’s “Mail to retain offline” option is set to a value other than “All.” The “Mail to keep offline” option is sometimes referred to as “Download email for the past” in various versions of Outlook.

Items older than 12 months, for instance, will be stored on the server and won’t be downloaded to your local cache if this value is set to 12. Because of this, you can’t access those files until you reconnect to the internet and synchronize with the server once more. These older emails and items cannot be accessed in offline mode.

One of the reasons is that the OST file is partially corrupted, which makes it impossible for Outlook to retrieve any items from it. When you are not online and have not configured the Cached Exchange mode, you may occasionally see this warning.

How to Fix this Problem?

Here are a few possible solutions to this problem.

Turn on online mode.

To access emails directly from the Exchange Server, you can enable the online mode. For this,

  1. Start Outlook.
  2. Click File > Account Settings.
  3. Use Cached Mode should not be selected.
  4. Restart Outlook.

Modify the settings

All emails will be downloaded to the local cache if you set the “Mail to keep offline” setting to “All.” In this manner, you can still access the internet when offline.

By changing this setting,

  1. Navigate to File > Account Settings > Account Settings in Outlook.
  2. Please choose your Exchange account from the Email menu.
  3. The “Mail to retain offline” option has a slider next to it in the Change Account box.
  4. Just slide the slider all the way to the right. You’ll see “All” as the value.
  5. Click Next and then OK.
  6. Restart Outlook.

Check the Internet

If you haven’t enabled the Cached Exchange mode, check your Internet connection because a bad or non-existent connection can cause this problem. If necessary, restart your router or get in touch with your Internet service provider (ISP).

Update the Group Policy

You can modify the group policy if you have administrator access. The steps are as follows:

  1. In the Run box, enter “Regedit” by pressing Windows + R.
  2. In the Windows registry, navigate to HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Cached Mode.
  3. Look for a DWORD named “SyncWindowSetting” in the right pane.
  4. Make the value 0 instead.

Contact your admin if you don’t have the authorization to change the Windows registry variable.

Create a new OST file.

Rebuilding the OST file is an additional choice because it will fix any issues with the original file. The steps to recreate the OST file are as follows:

  1. Identify the OST file’s location. Go to File > Info > Account Settings > Account Settings to find the OST file’s location. Click Change after selecting Microsoft Exchange Server. Go to Offline Folder Settings under More Settings.
  2. Launch Windows Explorer then finds the location.
  3. OST file backup should be generated.
  4. Shut off Outlook.
  5. Your OST file’s extension should be changed to. bak.
  6. Outlook will regenerate the OST file after you restart it.

If you are experiencing trouble locating the OST file in your system, please refer to this post.


There are more items in this folder on the server, according to the error message problem “You are not receiving a complete download of the Exchange Server’s data into your Outlook client. For more information on Microsoft Exchange, click here “when this actually occurs. Any of the options suggested in this article can be used to resolve this issue. If none of the fixes work, the issue can be an orphaned or corrupt OST file. By using CubexSoft OST to PST Converter, you can recover the contents of an inaccessible or orphaned OST file.