Frequently Asked Questions

Having some queries? Read our FAQs section and help yourself to solve all your queries.

General FAQs

Are all CubexSoft software Windows compatible ?

Yes, CubexSoft offers only Windows based products. They are compatible to all version of Windows OS - Windows XP, Windows 7, Windows 8.x, Windows 10 etc.

Is there any software compatible to Mac OS?

Yes, CubexSoft Tools is developing and selling Mac Compatible tools too. All Mac supported software are compatible to all Mac OS editions - Ventura, Monterey, Big Sur, Mojave, High Sierra etc.

Is it safe to use CubexSoft Products?

Yes, it's completely safe. CubexSoft offers products that are safe to use.

What will be the most preferable time to contact your support team?

We are available 24x7 to assist users for sales queries, technical queries etc. Contact us any time we will be available.

Is there any way to test your software ?

Yes, you can download FREE Demo edition of the software by visiting the respective product page at CubexSoft’s official site and clicking the Download link. Demo edition will work just like its licensed edition, but with some restrictions.

Is demo version free or there are hidden charges included?

Demo edition of all CubexSoft products are absolutely FREE to download and try. There are no hidden charges applied and you can free test the software. You only have to pay to purchase the licensed copy of the CubexSoft products.

General FAQs

What are the different payment modes available for purchasing CubexSoft products?

You can purchase CubexSoft products using following payment methods :

  • Paypal Account
  • Credit Card
  • Check – Prepayment

We accept payments from all major credit cards – VISA, MasterCard, American Express, Maestro, JCB etc.

Are the product prices original or there are hidden charges or taxes included with them?

Yes, the product prices are actual and doesn’t include taxes or any hidden prices. Tax deduction is totally dependent upon payment gateway policies and varies from country to country.

I need to upgrade my existing license. How can I do so?

To upgrade your existing software license, you may contact our Support Team using email or Live Chat with all or any of the following information :

  • Email ID used at the time of purchase
  • Order ID or Order No.
  • Payment Receipt

How much time will it take to receive software license key if the payment is made through Wire Transfer?

Usually, Wire Transfer takes 5 to 7 business days to approve the payment. Once the payment gets approved, the software license key will be delivered to your email address.

What type of licenses does CubexSoft provides for its software programs?

We at CubexSoft provide the following licenses for all our software programs :

  • Personal License
  • Technical License
  • Business License
  • Enterprise License

What is the validity of the software?

The software programs are valid for a lifetime and there is no time limit for their usage.

How will get the software after purchasing it online?

The software download link and activation key will be delivered at your email address, within 15 minutes of making the online payment. Note : make sure that you have provided a valid/working email ID to purchase the software.

Which is fastest mode of payment for getting software license key immediately?

The best mode to quickly purchase software license is using online mode. You can pay for the software using the payment gateways available at purchase links of CubexSoft software web pages. This mode is 100% safe, secure and very fast. You will get the requested software license key, via email, within 15 minutes of making the purchase.

Important : Please provide a valid/working email ID for purchasing the software.

How many machines does Personal License of the software supports?

You can install Personal License of the software only on single PC/laptop. The license is non-transferrable.

Do I need to purchase the software again if it is lost during system formatting?

No, contact our Support Team ASAP in case you have lost your software due to PC formatting or Windows crashing. We will deliver you with an appropriate solution accordingly. There is no need to purchase the software once again.

What is MyCommerce/ShareIt option appearing on the Buy Now page?

ShareIt is our payment gateway which you can use to make payments for online mode. In addition to that, you can also make payment through PayPal payment gateway, according to your convenience.

Whom should I contact if I don’t receive the license key after making online purchase?

In case you don’t receive software license key, due to network connection problems, then please drop us a mail at support[at] or connect with us via Live Chat. Our Technical Experts will resolve your problem ASAP.

Whom should I contact regarding quotations for CubexSoft products?

To get quotation or Invoice of our software programs, you may write to us at support[at] We will respond within 30-40 minutes, with requested quotation delivered to you at your email ID.

How would I know about the updated version of the software?

Please check our News section where you will get complete information about new product releases and product updates. You are requested to keep yourself updated by frequently visiting our News section available at CubexSoft official website.

REfund FAQs

What is the refund policy of CubexSoft?

CubexSoft provides 30 days money back policy for users whose refund requests come under any of the below mentioned categories :

  • In case when Demo edition provides expected results, but the licensed version of the software fails to work as claimed.
  • Our technical support team is unable to resolve your problems.

For detailed information about our refund policy, click here.

Whom should I contact for initiating refund request?

You need to mail a refund request at sales[at] or contact us via Live Chat to initiate a refund request. Our sales team will quickly respond to your refund request.

How long will it take to get the refund credited into my account?

Generally, it takes 28 business days to get the refund amount credited into customer’s bank account, once their refund request is approved.

In which cases refund policy is not applied?

You cannot claim refund in the following cases :

  • Purchase of licensed version without testing the demo version
  • Providing incorrect email ID at the time of purchasing license edition of the software
  • 30% data conversion/migration performed by our software.

For detailed information about our refund policy, click here.

Reseller FAQs

Does CubexSoft provide any reseller program ?

Yes, we do have a reseller program for all our software products

What is the procedure to become your reseller?

To be our reseller, please drop us a mail at sales[at] or you can have a Live Chat session for quick assistance.

Can I resell your products directly to end users ?

You have to provide us with the product name and end user details. We will give you quotation for the product and then you can continue further, accordingly.

What discounts do you offer to your resellers?

We offer a Standard 10% discount rate, on each license of all CubexSoft products.

Is it feasible for you if I purchase the software license on behalf of end users?

Yes, you can procure the software license on behalf of the end users.

How can I find your reseller in my local region from whom I can buy your software?

Our resellers are located in various places all across the world. You can Click here to search our resellers in your local region.