How to Fix Outlook 365 Not Receiving Emails?
If you’re having problems troubleshooting and fixing the Outlook 365 not receiving emails issue, then refer to the solutions provided in this guide. Also included is information on an OST to PST Converter application that can be used to extract and restore mail items from Outlook OST data files that are inconsistent, orphaned, or unusable.
Outlook users frequently experience problems receiving emails. There are various reasons why emails in Outlook 365 may not be received. Thus, in order to get email flowing again, it’s critical to find and fix the underlying problems as soon as possible. In this tutorial, we’ll go over several reasons why Outlook isn’t getting emails and offer solutions for troubleshooting the issue.
Causes for Outlook 365 Not Receiving Emails
The following are some typical causes for this Outlook 365 issue:
- The network or internet is malfunctioning or experiencing problems.
- The email server is either temporarily unavailable or undergoing maintenance.
- Inaccurate configuration or account settings
- Outlook is not displaying emails because of blocked contacts or senders.
- Erroneous email filters and rules directing emails to various folders
- Spam filters that are too aggressive transferring new emails to the spam bin
- Outlook Data File (OST) Problems
- Outdated or lost password
- Outlook is configured to operate in offline mode.
- Faulty Outlook email profile
Methods to Troubleshoot and Resolve the Outlook 365 Email Sent Failure
To troubleshoot and fix the Outlook 365 not receiving emails issue, follow the orderly steps listed below.
#1. Check Outlook 365 and Server connectivity as well as the Internet
First, confirm that the device you’re using to access Outlook 365 is linked to a reliable internet source. Resetting the connection can be accomplished by restarting the modem or router and reconnecting the Ethernet cable. Once the mail server is operational and Outlook 365 is available online, check these details by opening a web browser and going to the Microsoft 365 webpage (https://outlook.office.com/).
#2. Restart the System and Outlook
Sometimes, resetting the system or restarting the Outlook application might resolve issues of this nature that might arise from a brief hiccup. On the Send/Receive tab, select Update Folder after trying to restart Outlook. Doing so will pull fresh emails from the mail server and synchronize the mailbox. Consider restarting the system if you are still unable to get fresh emails in your mailbox.
#3. Verify Additional Outlook Folders
Incorrect spam settings, email rules, or filters might occasionally transfer or reroute newly received messages to a folder you did not expect them to be in. In certain situations, you can think that there are no fresh emails arriving in your inbox. In order to find the specific email or emails you’re looking for, you must also search through other folders. If you are aware of the subject or sender details, use the search bar. If the pertinent email is located, please be sure to:
Adjust the Parameters of your Spam Filter
Verify and adjust any email rules that may be rerouting or transferring your emails to an alternate folder. Another way to solve the issue is to remove the rule.
#3. Change Your Password
It’s possible that the password you’re using has expired or been updated. Outlook occasionally fails to display a login prompt. In that scenario, in order for Outlook to send and receive emails and communicate with the mailbox server, you might have to manually input the new password.
If the password has expired or changed, you can’t reset it from the https://outlook.office.com/ login page. Instead, you can contact your administrator.
#4. Deactivate Senders and Contacts
In Outlook, you won’t be able to receive emails from contacts that you’ve blocked. It is advisable to verify if the individual or sender is not included in the blocked contacts list by checking it as well. Observe these procedures:
- Click Junk, then Junk E-mail Options after selecting the Home tab.
- Navigate to the ‘Blocked Senders‘ tab.
- Choose the person you would like to get fresh emails from but aren’t getting them, then select “Remove.”
- To save the changes, select “Apply” and then “OK.”
Note: Receiving emails that the sender has already sent will not be possible if the contact or sender is unblocked. For you to receive them, they need to send them again.
#5. Change to the Online Work Mode
It is not uncommon for users to inadvertently enable the “Work Offline” feature, especially when they are novices. Outlook does not interact with the web server when it is in Work Offline mode. Emails are saved in the local OST file and are not transmitted until Work Offline mode is stopped, even though you can create new messages and send them using Outlook.
After disabling Work Offline mode, Outlook establishes a connection with the server and synchronizes all changes made to and from the server with the Outlook client. Outlook will synchronize and download all emails stored on the server. Deactivate Work offline.
- In Outlook, select the Send/Receive tab.
- Click Work Offline after that. Verify that it’s not greyed out or highlighted.
- Outlook’s bottom status bar will display Connected to Microsoft Exchange when it is online.
Following this, Outlook 365 should begin to send you fresh emails. Verify that “All folders are up to date” is also displayed.
#6. Archive Emails and Clear the Trash Folder or Deleted items.
Outlook may stop working properly when the inbox is full or the out-of-sample file is too big. To make room in your mailbox for new communications, you can archive or remove outdated emails and clear the Deleted Items folder in certain situations. In order to save Outlook emails,
- Select either File > Info > Tools > Archive or File > Info > Tools > Clean up old items, based on the installed version of Outlook.
- After choosing the folder you wish to archive, click the option labeled Archive this folder and all subfolders.
- Next, select a date and mark the box next to “Include items with the “Do not AutoArchive” checked.”
- Select OK.
You can generate multiple.pst archive files in this manner, should you so want.
Conclusion
We’ve covered a few troubleshooting techniques above to fix the Outlook 365 not receiving emails problem. Applying these solutions in the specified order is important. After making a backup of the Outlook OST data file, you can attempt rebuilding it if there is an issue with the OST file. Examine the freshly generated file for any missing emails or other things after recreating the OST file. Use an OST Converter, to extract and restore any missing emails from the old OST file to the new OST file if there are any.
